Return request method

For every purchase you make, you can request a return on Corso Vannucci Cashmere by following the procedure:

  1. Access your area: link
  2. Click on “My Orders”
  3. Select the order you want to return by clicking on “View Details”
  4. Click on “Something wrong? Request return”
  5. Fill out the form specifying your reasons
  6. Send inquiry

Following your return request, we will reply to you as soon as possible with a procedure initiation confirmation.

You will receive the return label by email in a short time, then:

  1. Put the items you want to return inside a box, possibly the original order one
  2. Apply the return label on the outside of the package, covering the previous label if you are using the original box

If you choose Home Pick Up, a courier will pick up your return on the date you indicated. If you want to deliver your parcel to a Service Point, please go to the nearest one: https://locator.dhl.com/ServicePointLocator/index.jsp?l=en&countryCode=IT

As soon as we receive the package, we will verify that the return complies with what you declared. Following a successful outcome of these checks, we will refund you the amount according to the payment method used.

Only the person who made the purchase can return a gift product.

Corso Vannucci Srl bears the cost of shipping for a return.

Remember that you have 14 working days from the package reception date to do this.

Goods Exchange Request Method

As a result of the verification, you will be able to exchange your products with a value equal to or higher than what you spend online. In the case of goods of higher value, you will be asked to pay a fee.

Alternatively, you can receive a voucher that you can spend online.